Customer Service

• Evaluation of client for specialized products
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• Arrange for patient travel
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Provide oxygen conserving devices for client's ease of portability of O2
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
• Phones answered 24 hours a day